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Trust Me, I’m Resilient

Without trust there can be no real change: in his original article written exclusively for CEOWORLD Magazine for their C-Suite audience, Michael offers tools for shifting from doubt to trust to improve resiliency in business relationships.

Bad News Does Not Improve with Age: How to know when to speak up

One of the key challenges of teamwork and leadership is when to bring up items of concern and when not to.  Should you give the feedback or just let it go?  Point out the problem you see (that no one else seems to) or “be supportive” (and see what happens)?  One obviously can’t bring up every […]

Five Steps to Giving Feedback

Feedback is the oil in the engine of teamwork: keep it flowing and the engine can operate at a high level with no damage, let it dry up and your engine could seize up or fail completely, potentially beyond repair. While most leaders would agree with this analogy, most do not ensure that regular feedback […]

No, He’s Not Crazy, Mean, or Stupid: Understanding Others’ Difficult Behavior

As part of a large organizational change effort, a IT manager (“John”) was having a lot of trouble working with an external consultant (“Robert”) who was hired to assist with some technical aspects of the change initiative*. The internal manager, who is a senior leader in the organization and had worked there for many years, […]

Hearing the Hardest Feedback

Sometimes the most important feedback is the hardest for us to hear. I have learned a simple way to give difficult feedback to someone who is defensive or resisting. How can you say such a thing! My wife and I have been very happily married for over 25 years but have also had our challenging […]

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